Penn National Insurance Receives Prestigious Personal Lines Carrier of the Year Award from The Insurance Alliance Network


On September 10, 2019, The Insurance Alliance Network presented Penn National Insurance with its Personal Lines Carrier of the Year Award in recognition of the outstanding partnership between the organizations. Jane Koppenheffer, President of The Insurance Alliance, presented the award as part of its Connections 2019 Carrier Recognition Event.

The Insurance Alliance sponsored Connections 2019 as an opportunity for its employees to interact with the insurance company employees that they work with on a daily basis, as well as regional and executive management. Participating were CEO’s, Regional Vice Presidents, Underwriting Managers, Claims Managers, Field Representatives, Underwriters and other key insurance company personnel from approximately 40 different insurance companies.

In presenting the award to Penn National Insurance Jane Koppenheffer commented:

The Insurance Alliance Network chose Penn National Insurance to receive this award based on the results of a survey of over 100 Alliance employees. Penn National Insurance ranked the highest in categories such as Underwriting Expertise, Responsiveness, Ease of Doing Business, and Claims Service.

The Insurance Alliance has grown over 40% with Penn National Personal Lines in the past 4 years. The Insurance Alliance has written almost $2.8 million in new business with Penn National in that 4-year period. Even more impressive is the strong premium retention of 93.6% during that time. The Insurance Alliance has also been able to remain extremely profitable with Penn National, generating a 4-year loss ratio of 57.7% from 2015-2018.

Some of the comments from our member employees who completed the survey included:

“Penn National for competitive pricing, good product, good claims handling, good underwriters, ease of doing business."

“Our Underwriter is very knowledgeable and patient. I can always count on her helping me, even if it's a general question not specific to Penn National. She has been a key person in helping me navigate the insurance world.”

“Penn National. Our underwriter gets back to us within 1 hour if we call her and 2 hours if we email her.”

“Penn National wrote the most business and the underwriter is the best in response and willingness to write coverage.”

“Penn National-good rates, easy website, underwriter is accessible & easy to work with.”

When there is a strong partnership between independent insurance agencies and insurance companies, everyone wins – especially the consumers. The service they receive is improved through enhanced communication, deeper understanding of company policies and procedures, and a higher degree of responsiveness and cohesiveness.

The Insurance Alliance Network is a collective of 10 premier independent agencies located in the Central and greater Lehigh Valley regions of Pennsylvania. Through size, diversity and broad expertise, The Alliance offers on a regional level that which is normally found only with national brokers -- ranking in 2018 as the 20th largest agency partnership group in the nation. Its long-term growth and profitability has enabled The Alliance to secure preferred relationships with the region and nation's top insurance companies. With over 250 employees, its greater resources provide the sophistication to serve any size client. The Alliance ended 2018 with over $264 Million in Property-Casualty premiums written.